At SurPro Labs AI, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or engage with us via phone, email, or SMS.
1. Information We Collect
Personal Information:
- Name, email address, phone number, and business details when you fill out forms or request services.
- Payment and billing information when you purchase services.
Automatically Collected Information:
- IP address, browser type, device information, and usage data when visiting our website.
- Cookies and tracking technologies to improve functionality and analyze site usage.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our products and services.
- Process payments and manage accounts.
- Communicate with you regarding support, updates, and offers.
- Send marketing emails and SMS/text messages (with your consent).
- Comply with legal and regulatory requirements.
3. SMS/Text Messaging (A2P 10DLC Compliance)
By providing your mobile number, you consent to receive SMS/text messages from SurPro Labs AI, including account notifications, service updates, and promotional offers.
Message & Data Rates: Standard messaging and data rates may apply.
Frequency: Message frequency will vary.
Opt-Out: You may opt out at any time by replying STOP to a message. After opting out, you may receive one final confirmation message.
Help: For help, reply HELP or contact us directly.
Third-Party Compliance: All SMS programs are operated in accordance with CTIA guidelines and carrier requirements under A2P 10DLC regulations.
4. Sharing Your Information
We do not sell or rent your personal information. We may share limited data with:
- Service providers and partners who support payment processing, marketing, or IT services.
- Legal authorities if required by law or to protect our legal rights.
5. Data Security
We implement technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications at any time.
- Request a copy of the data we hold about you.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
8. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
SurPro Labs AI
Email: support@SurProLabs.ai